Refund policy

For the Accessibility Report sold at webmotcheck.com. Last updated 15 September 2026.

When a refund is automatic

If the report cannot be produced, because the site blocks automated browsers, cannot be rendered, or the run fails for any other reason, and a re-run within two working days does not succeed, the order is refunded in full without you having to ask.

When you can ask for one

If the report was delivered but did not cover the website you paid for, or arrived with pages missing that the site actually has, tell us within 14 days of delivery and it will be re-run or refunded, your choice. Reply to the email the report arrived with, or write to hello@webmotcheck.com with the transaction id from your Paddle receipt.

What is not refunded

A report that was delivered as described is not refunded because the automated checks found fewer or more problems than expected, or because a finding is disputed. Automated testing catches roughly a third of WCAG failures, and the report says so; a result with few findings is a good result, not a defect in the report.

How refunds are paid

Refunds are issued through Paddle, the merchant of record, to the payment method used, and usually appear within five to ten working days depending on your bank. Paddle's own buyer terms also apply.

Contact

hello@webmotcheck.com. Ermaz LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.